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HomeHarrow CouncilHarrow Council apologise after ‘technical error’ causes tax energy rebate delay

Harrow Council apologise after ‘technical error’ causes tax energy rebate delay

Harrow Council have issued an apology to residents after a delay in Council Tax Energy Rebate payments to those eligible.

The Council cited a ‘technical error’ as the cause of the delay and have stated that they are ‘testing software’ that will enable rebates to be paid as soon as possible.

Posting via their website, Harrow Council said: “We apologise for the delay in issuing payments to eligible Council Tax Payers. The administration of Council Tax Energy Rebate payments is much more complex than may initially appear and as a result, we have not yet been able to commence issuing payments.

“We are currently testing software to ensure that payments may be correctly issued as soon as possible and will give a further update on this webpage on 18th May 2022.

“The Council Tax Energy Rebate is intended to assist households with rising energy bills.”

“Most Council Tax Payers whose home is in Bands A to D inclusive, will get the rebate which will be a one-off payment.”

Harrow residents can find out their council tax band here.

“If you are eligible and currently pay your Council Tax by Direct Debit, it is anticipated that the payment will be made into your bank account using those details.

“However, where the bank account payee name differs from that of the Council Tax Payer, such as where a third party may be paying the Council Tax on behalf of yourself for example, you will need to apply for your payment,” they added.

“Details of anticipated timescales for processing payments will be included on this webpage in due course and will also be included on letters issued informing of payments made and / or inviting application to be made, as appropriate.”

“We will regrettably be unable to provide individual updates on payment timescales due to the significant volumes of cases concerned.”

You can find full information here.

Source: Harrow Council