Hillingdon Council has introduced a new housing repairs process aimed at enhancing resident convenience.
The implementation of the ‘Localz’ app allows residents to receive real-time updates and plan their day around repair appointments. The system includes text message confirmations, notifications on repair schedules, live tracking of officers en route, and an opportunity for feedback upon job completion.
This initiative aims to minimise missed appointments and eliminate the need for residents to wait at home for extended periods without knowledge of the repair timing. The move is part of the council’s broader strategy to leverage digital technologies for improved resident-focused and efficient services.
Cllr Jonathan Bianco, Hillingdon Council’s Deputy Leader and Cabinet Member for Housing, Properties and Transport, said: “We’re committed to being a digital-enabled council, adopting the latest technologies that allow residents to access services in ways that fit with modern lifestyles and in a more efficient way.
“This change means residents can report a non-emergency repair, then get confirmation of the day and time it will take place, so they can plan their day around our visit and make best use of their time.
“It also means we can reduce the numbers of missed appointments, which costs the council time and money too, so it’s a huge improvement for everyone.
“Residents also have the opportunity to give their feedback on the experience, so we can make further improvements to our processes and continue to put them first.”
To find out more, visit www.hillingdon.gov.uk/non-