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Northwick Park switchboard operator from Harrow to retire after 25 years

A woman from Harrow who has worked as a switchboard operator at Northwick Park Hospital for the past 25 years will hang up the phone for the final time this summer.

The phones finally stop ringing for Sue Pearson this when she hangs up her handset after a near quarter century in the role.

Sue and her colleagues collectively answer several thousand calls a day but the supervisor says she rarely picks up the phone at home.

“I like a bit of peace and quiet when I’m not at work”, said Sue.

The London North West University Healthcare Trust, responsible for Northwick Park Hospital, operates a switchboard that can handle up to 2,000 calls on a busy day, in addition to managing medical emergencies within the hospitals and monitoring fire alarms.

Sue must have had her fair share of unusual requests?

“I got a call one Christmas from a family saying a relative had passed away and could they put her in the car boot and drop her off at the hospital. I said no that was not appropriate!”

Sue is one of thousands of non-clinical staff the hospital trust is celebrating as part of World Administrator’s Day on Wednesday, April 24th.

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