The London Ambulance Service (LAS) is grappling with immense pressure following a recent global IT outage and the hottest day of the year, reported Chief Executive Daniel Elkeles.
“We are still facing huge pressure on our services after the global IT outage and the hottest day of the year on Friday,” said Elkeles.
“Yesterday calls to 999 increased by 60 per cent since this time last year and our 111 health advisors have been taking as many as 750 calls an hour. It was one of the busiest days for London Ambulance Service since COVID.”
The service has seen a substantial surge in demand, with 999 calls reaching 6,849 on Saturday, 20 July, compared to 4,270 calls on the same day last year. The escalation has placed significant strain on emergency services, making it one of the busiest days since the onset of the COVID-19 pandemic.
“Our teams are always here to help if you need us and we encourage anyone who needs our services to contact us, but please only call 999 if you have a life-threatening illness or injury,”
Elkeles advised. “If it is not an emergency, GP practices are now open so please call them and wait for them to answer your call. You can also see your pharmacist or use 111 online for medical advice.”
As temperatures are expected to rise further next week, Elkeles urged the public to take precautions and look out for vulnerable individuals. “As the weather is forecast to get hotter next week, please do check in on friends, family and neighbours who might be vulnerable.”
The LAS continues to provide critical services amid these challenges, urging Londoners to use emergency resources wisely and seek alternative medical advice when appropriate.
Chris Mitchell is the founder and editor of Harrow Online, Harrow’s leading local news platform.
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