Harrow Council has awarded a £40 million contract to United Living Property Services (ULPS) for property repairs and maintenance. The contract, effective from 1 July 2024, will cover approximately 5,000 properties across the borough over the next eight years.
ULPS will manage day-to-day repairs, void repairs, and planned maintenance for the Borough. Residents can use the recently launched ‘Online Housing Account’ to view rent, tenancy information, and book and track housing repairs.
The new system will integrate ULPS’s software solution, providing 24/7 access to repair updates and feedback options via SMS or other preferred communication channels.
John Farrell, Managing Director, United Living Property Services, commented:
“We are pleased to announce this project working in partnership with the London Borough of Harrow to provide essential repair and maintenance services to properties and ensure a clean, safe environment for residents across the community.
“The new online portal will enable the London Borough of Harrow and United Living to effectively communicate and engage with tenants regularly to ensure we capture their feedback and act quickly to respond to any evolving needs.”
Councillor Mina Parmar, Portfolio Holder for Housing, London Borough of Harrow said:
“Everyone has the right to feel safe and at ease in their homes. When it comes to repair issues, we want to make sure these are dealt with and resolved in a timely manner.
“That’s why we’ve joined forces with United Living. Our new partnership will enhance the service we provide by making it easier and quicker for our housing tenants to report repairs. They will help us capture repairs in advance, and work to finish repairs quickly so that tenants can get back to enjoying
their homes.
“We’re looking forward to working with our new partners to deliver a high-quality service and continue putting our residents first.”
Chris Mitchell is the founder and editor of Harrow Online, Harrow’s leading local news platform.
He launched Harrow Online in 2010 as a Facebook page sharing local news and information. Since then, it has grown into a trusted source for breaking news, crime, council decisions, planning, transport, business and community stories across the borough.
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