Complaints Procedure


Making a complaint

We can look into complaints about items we have published that are within our control. We adhere to the Standards Code adopted by Impress and can only deal with complaints which relate to an alleged breach of the standards set out in this Code

We can only deal with your complaint if you are:

  • personally and directly affected by an alleged breach of the Code
  • a representative group affected by an alleged breach of the Code, where there is a public interest in your complaint
  • a third party seeking to ensure the accuracy of published information

We are also regulated by Impress, but initial complaints must be made to Harrow Online in writing at the following address:
Telephone:07999 293 922
Address: Harrow Online, 79, College Road, Harrow, Middlesex HA1 1BD

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you what remedial actions we have taken.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator Impress using the following information:

Complaints Procedure Harrow Online



All information provided to Harrow Online will be handled sensitively and within the boundaries of the Data Protection Act 1998.